Frequently Asked Questions

ADC is a Windows® PC application that can be installed on any PC computer including a desktop, laptop, or tablet. Ideally, it is a touch-enabled device such as a Surface Pro® tablet with a stylus and detachable keyboard, but data can also be entered with any input including a regular keyboard, touchpad, and mouse.

Alternatively, ADC can be run on any non-PC such as an Apple® or Android® computer or device using Remote Desktop Licenses.

The computer or device must have a minimum of 12 GB of hard drive space free, and have a video resolution of 1024 X 768, or greater.

For tablet devices, we highly recommend purchasing protective cases from Urban Armor Gear® that help keep your devices safe from damage if accidentally dropped. The cases for many different devices are available at urbanarmorgear.com.

Our ADC application is a touch-enabled implementation for Windows® PC's, but it can also be run on any computer hardware with an internet connection.

ADC can be run directly on any Apple® computer or device including a Mac laptop, an iPad, or an iPad Pro. It can also be run on any Android® computer or device. Simply install the free Microsoft Remote Desktop® application on the computer or device, and set this up to run ADC. Since this is run directly on the servers for ADC, it runs very fast and with world class data security.

When ADC is installed on a PC, the software requirement for this application is Windows 7 OS or a later version.

When running ADC on a non-PC, the software requirement is running the free Windows Remote Desktop® application on your computer or device or else having a web browser installed to access the RDWeb interface to run ADC.

This is a great question. With this web-based application, each practice's database is kept on very secure, enterprise class co-location servers available to all Practice users at any location. For PC users, automatic updates for ADC are delivered to the user when connecting to the co-location servers. ADC updates are done automatically at the servers for non-PC users.

If an internet connection is temporarily lost, this application can still be run by the user by connecting to the internet using a cell phone hotspot.

This approach also eliminates the complications of installation of this application for all users. The same application is very easily installed on all PC computers without having to do complicated and confusing server and workstation set-ups. For non-PC users, it only requires very easy installation and set-up of the Windows Remote Desktop® application. Alternatively, non-PC users can connect to the RDWeb interface to run ADC online.

By keeping each practice's data on very secure, enterprise class co-location servers, this provides an easy to use and secure web portal for clients and referring veterinarians.

As for major banks, all of your Practice data is kept on enterprise class co-location servers with the highest level of world class data security. Data is backed up daily at two separate locations each with high level biometric security to protect against catastrophic failure such as a fire, floods, or a terrorist attack.

Access to your data is protected via login credentials that are forced to be random. This prevents "bots" which are computers infected with malware without the users' knowledge and controlled by cybercriminals from guessing passwords by performing verb and numeric based attacks. Additionally, after 5 invalid attempts, access is suspended based upon the IP address of the offender. In summary, if external "bots" attempt to guess passwords to gain access, they will be banned by a commercial firewall.

In regards to the data itself, all passwords are security "hashed", meaning they are never exposed. So even if someone did hack into your local network, they could not gain access to your data on ADC.

You must be a licenced veterinarian in good standing with your veterinary licencing body, and be able to provide an online link to your licencing body to verify your status.

Please sign-up to the application by selecting the "Veterinary Practice Sign-up" button on the header for this website, and entering all practice information requested.

An e-mail will be sent with a Registration Key, your own E-mail Address, and Password along with directions on downloading and installing the application for PC users.

If you select one or more Remote Desktop licenses to be used on non-PCs, an e-mail will be sent to you with your Remote Desktop License User Name(s) and Password(s) along with a link to directions on setting up the Remote Desktop license(s).

For PC users, please click on the Download button in the e-mail sent to you when your practice is approved.

For non-PC users, there is no download of ADC required as the application is run directly on the servers for ADC using the Microsoft Remote Desktop® application.

For PC users, ADC can be installed on an unlimited number of computers or devices in your practice for the same subscription fee.

For non-PC users, there is a Remote Desktop licensing fee for use on one computer or device at a time.

Subscription fees can be paid monthly or annually, with the annual rate giving the best value.

Yes, payment for the subscription can only be made by using PayPal® with this in mind, so that credit card information is never collected by the Animal Dental Chart website.

Your practice database is always available to you and in the unlikely event you wanted to discontinue using this application, you will be able to contact us to export your database to another vendor. Of course, there would be a fee for this service.